1016 - Enabling Multi-Factor Authentication (MFA) in Mycalyx

Purpose

Adds an extra layer of security for all Point and PointCentral users by requiring a one-time code at login.

Administrator Setup: Enabling MFA

Ensure the following requirements are met for all Point installations:

• A unique email address is assigned to each user/device.
• An internet connection is available during login.
• Point version 11.6 or higher is installed.

Note: MFA will not function correctly if shared emails are used or if users are running older versions of Point.

Steps to Enable MFA

1. Open a web browser and go to www.mycalyx.com.
2. Log in with your administrator’s credentials.
3. On the MyCalyx Dashboard, locate the Multi-Factor Authentication section at the top of the screen.
4. Toggle MFA to ON.

5.    Review and acknowledge any important notices.
6.    MFA is now active for ALL users.
       Once enabled, all users will be required to enter a verification code at login.

User Instructions: Logging in with MFA.

When MFA is active, users will follow these steps to log in to Point or PointCentral:
1.    Launch Point or PointCentral
2.    A "Two-Factor Authentication" window will appear.

3.    Check your email for a 6-digit verification code.

4.    Enter the code in the prompt.
5.    Enter login credentials as usual.

6.    Click OK to complete the login.

Note: If the verification email does not arrive, users can click Resend Code from the MFA prompt. Make sure the correct email address is assigned to the device in MyCalyx.

Administrator Reminders

• Use the Important Notice section to review any system updates or alerts.
• Check the System Requirements before enabling MFA across the organization.
• Verify user emails using the Manage Point Installations option in MyCalyx.

Summary

Enabling MFA in MyCalyx helps secure access to Point and PointCentral across your organization. In a few clicks activate and ensures that every login is protected by a second layer of authentication.