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1019 PDS Error Code -12: An internal error has occurred on the Point Data Server
If you receive PDS (Point Data Service) Error Code -12 in Point Central, it typically means there is a communication or data synchronization issue between Point Central and the database. This article walks you through the most common fixes in the recommended order.
Issue Description
When attempting to access or process loan data in Point Central, users may encounter PDS Error Code -12.
Error Symptoms
You may experience one or more of the following:
• Unable to open or access loan files
• Error message displaying “PDS Error -12” (or similar)
• Point Central freezes or becomes unresponsive during certain actions
• Data synchronization failures between workstations
Common Causes
• Database connection issues (network/server unavailable)
• Corrupted index files (often after improper shutdowns or disk errors)
• Insufficient permissions (missing read/write access to the database directory)
• File locking conflicts (multiple users/processes accessing data at the same time)
1) Verify database connectivity
1. Check network connection to the database server.
2. Verify the Point Central server is running and accessible.
3. Test connectivity (ping or network diagnostic tools).
4. Confirm the firewall settings are not blocking required Point Central ports.
2) Restart Point Central services
1. Close Point Central on all workstations.
2. On the server, open Services (services.msc).
3. Restart:
o Calyx Point Central Service
o Point Data Service (if listed separately)
4. Wait 30 seconds after the restart, then reopen Point Central and test again.
3) Reindex the database
Important: Make sure all users are logged out before reindexing.
1. Navigate to the Point Central data directory (typically: C:\PointCentral\Data).
2. Run the reindex utility:
o From Point Central: Tools → Database → Reindex.
o Or run PointReindex.exe from the installation folder.
3. Select all database tables, then select Start Reindex.
4. Wait for completion (this may take a few minutes), then test again.
4) Verify file permissions
1. Right-click the Point Central data folder → Properties.
2. Open the Security tab.
3. Confirm Full Control for:
o System
o Administrators
o All Point Central user accounts
4. Select Replace all child object permissions, then Apply.
5) Check for file locks
1. Use a file lock detection tool (example: Process Explorer).
2. Look for .lck or .lock files in the Point Central data directory.
3. If lock files exist and no one is actively using Point Central, delete them.
4. Restart Point Central services again and retest.
6) Repair installation (advanced)
If the issue continues:
1. Back up the Point Central data directory.
2. Run the Point Central installer.
3. Choose Repair.
4. After repair is completed, test again.
Prevention Best Practices
• Perform regular database maintenance and backup.
• Use proper shutdown procedures (avoid force-closing)
• Maintain stable network connectivity between workstations and server.
• Keep Point Central updated to the latest version.
• Monitor server disk space to reduce risk of corruption.
• Schedule periodic reindexing during off-peak hours
Summary
PDS Error Code -12 is most often caused by a database connectivity issue, a corrupted index, permissions problems, or file locks. Start by verifying connectivity, restarting services, reindexing, confirming permissions, and clearing stale lock files—then move to repair only if needed.
Issue Description
When attempting to access or process loan data in Point Central, users may encounter PDS Error Code -12.
Error Symptoms
You may experience one or more of the following:
• Unable to open or access loan files
• Error message displaying “PDS Error -12” (or similar)
• Point Central freezes or becomes unresponsive during certain actions
• Data synchronization failures between workstations
Common Causes
• Database connection issues (network/server unavailable)
• Corrupted index files (often after improper shutdowns or disk errors)
• Insufficient permissions (missing read/write access to the database directory)
• File locking conflicts (multiple users/processes accessing data at the same time)
1) Verify database connectivity
1. Check network connection to the database server.
2. Verify the Point Central server is running and accessible.
3. Test connectivity (ping or network diagnostic tools).
4. Confirm the firewall settings are not blocking required Point Central ports.
2) Restart Point Central services
1. Close Point Central on all workstations.
2. On the server, open Services (services.msc).
3. Restart:
o Calyx Point Central Service
o Point Data Service (if listed separately)
4. Wait 30 seconds after the restart, then reopen Point Central and test again.
3) Reindex the database
Important: Make sure all users are logged out before reindexing.
1. Navigate to the Point Central data directory (typically: C:\PointCentral\Data).
2. Run the reindex utility:
o From Point Central: Tools → Database → Reindex.
o Or run PointReindex.exe from the installation folder.
3. Select all database tables, then select Start Reindex.
4. Wait for completion (this may take a few minutes), then test again.
4) Verify file permissions
1. Right-click the Point Central data folder → Properties.
2. Open the Security tab.
3. Confirm Full Control for:
o System
o Administrators
o All Point Central user accounts
4. Select Replace all child object permissions, then Apply.
5) Check for file locks
1. Use a file lock detection tool (example: Process Explorer).
2. Look for .lck or .lock files in the Point Central data directory.
3. If lock files exist and no one is actively using Point Central, delete them.
4. Restart Point Central services again and retest.
6) Repair installation (advanced)
If the issue continues:
1. Back up the Point Central data directory.
2. Run the Point Central installer.
3. Choose Repair.
4. After repair is completed, test again.
Prevention Best Practices
• Perform regular database maintenance and backup.
• Use proper shutdown procedures (avoid force-closing)
• Maintain stable network connectivity between workstations and server.
• Keep Point Central updated to the latest version.
• Monitor server disk space to reduce risk of corruption.
• Schedule periodic reindexing during off-peak hours
Summary
PDS Error Code -12 is most often caused by a database connectivity issue, a corrupted index, permissions problems, or file locks. Start by verifying connectivity, restarting services, reindexing, confirming permissions, and clearing stale lock files—then move to repair only if needed.
