Using the Download Server Software Feature on Mycalyx.com
The Download Server Software tool on mycalyx.com streamlines the process of obtaining, installing, and updating Calyx PointCentral server software. It is designed for administrators who need to set up or maintain their PointCentral server environment in a business setting.
Before You Begin
Make sure the following prerequisites are met before starting the installation or update:
- Server meets all PointCentral system requirements.
- Microsoft .NET Framework 4.0 or newer is installed.
- You can log in to com from the server where the software will run.
- You are using a supported browser (Microsoft Edge recommended).
- You have organizational admin credentials for mycalyx.com.
- You have SQL Server credentials (including the SA password) ready.
Log In
- On the server where you will install the software, open mycalyx.com.
- Sign in with your organizational admin credentials.
Start the Download
- From the dashboard, click Download Server Software.
4. Select the latest available version.
5. Click Download.
Install the Software
8. Launch the downloaded file to start the InstallShield Wizard.
9. After download is finished, the Point Central Install file will be in the Download Folder.
10. Right click the Point Central Install file and “Run as administrator”
11. Click Next.
12. Accept the license agreement, then click Next.
13. Choose the installation folder (click Change to select a custom location, or next to accept the default).
14. Click Install and wait for the process to complete.
15. Click Finish.
Configure PointCentral
14. The Configuration Wizard will open automatically.
15. Verify the pre filled Company Name and Account ID.
16. Click Next, then select your installed SQL Server version.
17. Enter the SQL SA Password and click Next.
18. Confirm or update database and configuration file locations.
19. Choose whether to use the Calyx Resolver service or a custom DNS/SSL configuration, then complete the setup.
20. Click through the confirmation screens and select Finish to bring the server online.
Troubleshooting
• Installer will not launch → Use Microsoft Edge or Internet Explorer.
• .NET Framework installed during setup → Restart the server before resuming installation.
• Browser compatibility issues → Copy the install link into a supported browser’s address bar.
Quick Reference Checklist
✔ Server meets system requirements
✔ Microsoft .NET Framework 4.0+ installed
✔ Admin credentials for mycalyx.com
✔ Supported browser (Microsoft Edge recommended)
✔ SQL Server credentials ready