3100 Updating PointCentral

Important: All users must exit point while the update is performed.

Important: This article is intended for advanced users, administrators and IT Professionals.


SQL requirements

Organizations with more than 50 users

  • Microsoft SQL Server 2019 Enterprise or Standard Edition, with latest service pack.
  • Microsoft SQL Server 2016 Enterprise or Standard Edition, with latest service pack.
  • Microsoft SQL Server 2014 Enterprise or Standard Edition, with latest service pack.

Organizations with fewer than 50 users

  • Microsoft SQL Server 2019 Express Edition, with latest service pack.
  • Microsoft SQL Server 2016 Express Edition, with latest service pack.
  • Microsoft SQL Server 2014 Express Edition, with latest service pack.


Important: Back up your SQL database before continuing with the update. It is also advised to make note of the Root Folder Path for your current installation. You can locate this information on your PointCentral administration site under Configuration > Parameters.

Note: These are general instructions for updating PointCentral from one version to another. The PointCentral, SQL, and other software versions in this information might differ from your configuration.


1. Log in to MyCalyx.com on the PointCentral server.

2. Click Download Server Software.


3. Select the version you are updating to and click Download.

4. Scroll down to select the Install or Update PointCentral link on the PointCentral Installation page.

5. Specify whether to Run or Save the installation executable.

6. Click Next.

7. Accept the License Agreement and click Next.

8. Click Next to accept the default installation location.

Note: If the desired installation location is different than the default shown, click Change... button, navigate to the preferred installation path you took note of earlier, and then click Next.

9. Click Install to start the installation process.

10. When the installation is finished, click Finish.

When the PointCentral installation is complete, the PointCentral - Configuration Wizard is displayed.

Note: Your Company Name and Account ID are populated in the Company Name and Account ID fields.

11. Click Next.

12. Select the SQL version that is currently installed and click Next.

13. Enter your SQL SA Password and click Next. (This password was created when you initially installed SQL Server.)

Note: The SQL Server Name and Named Instance are populated by default.

Since you are updating PointCentral, the Configuration Wizard will detect your existing PointCentral database.

14. Click Next to upgrade your existing database.

The locations of the PointCentral Database and PointCentral configuration files are shown.

15. Click Next to continue.

16. Select Use my customer DNS solution and SSL Certificate.


17. Click Finish to complete the PointCentral Upgrade.


Additional Information:

PointCentral requires a MyCalyx Digital Key to manage users and licenses. The MyCalyx Digital Key refreshes monthly and is synchronized with your MyCalyx.com account.

PointCentral automatically obtains the MyCalyx Digital Key every month. However, if the server is not able to communicate with the MyCalyx.com server due to Internet access problems or restrictions, you must manually copy the MyCalyx Digital Key from MyCalyx.com to the PointCentral Administration page.

To refresh the key manually, click the MyCalyx Digital Key button on the MyCalyx PointCentral download page and copy the key to PointCentral Administration.