Symptom
The following compatibility error can occur when you create a new loan in Point using a master template that was created in an earlier Point version.
![6305 a](https://www.calyxsoftware.com/hs-fs/hubfs/PSG/PSG%20KBs/6305%20a.png?width=487&height=507&name=6305%20a.png)
Cause
There is a compatibility issue between the template and Point.
Resolutions
- Reinstall Point
- Clear the error without reinstalling Point
To reinstall Point, ask your MyCalyx Administrator to redeploy Point to your account.
To clear the error without reinstalling Point:
1. Click OK to close the error dialog box.
The following message is displayed:
![6305 b](https://www.calyxsoftware.com/hs-fs/hubfs/PSG/PSG%20KBs/6305%20b.png?width=302&height=164&name=6305%20b.png)
2. Click OK again.
3. Close the Point application.
4. Open Point.
5. Select Templates from the Navigation menu.
![6305 c](https://www.calyxsoftware.com/hs-fs/hubfs/PSG/PSG%20KBs/6305%20c.png?width=511&height=662&name=6305%20c.png)
6. Select either Borrower Master or Prospect Master, depending on where the template that caused the error is located.
![6305 d](https://www.calyxsoftware.com/hs-fs/hubfs/PSG/PSG%20KBs/6305%20d.png?width=502&height=645&name=6305%20d.png)
7. Double-click the master template you used when the error occurred.
8. With the master template open, select File > Save from the menu bar.
![6305 e](https://www.calyxsoftware.com/hs-fs/hubfs/PSG/PSG%20KBs/6305%20e.png?width=514&height=104&name=6305%20e.png)
9. Close Point.
10. Open Point and create the new loan with the master template.