6391 Runtime error in Program C:\Winpoint\AutoWord.exe?

SYMPTOM

When you open, print, or create a custom form, an error appears: "Runtime error in Program C:\WINPOINT\AutoWord.exe…This application has requested the runtime to terminate in an usual way. Please contact the application support team for more information."

CAUSES

• Microsoft Word trial version has expired.
• Antivirus is blocking autoword.exe scripts.
• Microsoft Word is having problems and must be repaired.

RESOLUTION

Microsoft Word trial version has expired, rendering most Word functions unusable, thus causing the error in Point.

1. Open Microsoft Word.
2. If you are prompted to register the product or enter an authorization code, you must register it to use the Point Custom Forms feature.

Antivirus is blocking autoword.exe scripts.

1. Open the Antivirus software you use, such as Norton or McAfee.
2. Look for a section detailing Scripts or Script Blocking.
3. Either disable script blocking or verify that autoword.exe is set to Allow or Permit.

1. Close Point and all programs.
2. Open Microsoft Word.
3. From the Menu bar, select Help > Detect and Repair. (You may need to contact your network administrator to assist you in the repair of Microsoft Word.)
4. When the repair is complete, open Point and try custom forms again.

Create a new Windows profile

1. Create a new windows profile. (You may need to contact your network administrator to create a new profile)
2. Restart the computer and then log into Windows as the new user.
3. Open Point and try working with Custom Forms.

Editing Custom Forms

1. Open Point
2. Click Templates
3. Choose Custom Forms.
4. Open the Custom Form
5. Verify there are no check boxes or text boxes