Error 12019 or 12029 was displayed when making a request from an interface vendor from Point Services.
- An active internet connection was not detected.
- A firewall or proxy server is blocking Point from communicating with the Internet.
Verify browser connectivity to the Calyx Service.
- Open your web browser.
- Enter https://tmsservice.calyxsoftware.com in the address bar and press <Enter> or click GO.
- The browser should redirect to https://tmsservice.calyxsoftware.com/service/tmsfunctions.asmx
The following message is displayed in the browser:
The Service is running.
This means that the browser successfully connected to the Calyx service. If the message is not displayed, contact your network administrator to resolve this issue.