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      6433 Connection Error: 12019/12029 Point was unable to connect with

      SYMPTOM

      Error 12019 or 12029 was displayed when making a request from an interface vendor from Point Services.

      6433

       

      CAUSE

      • An active internet connection was not detected.
      • A firewall or proxy server is blocking Point from communicating with the Internet.

       

      RESOLUTION

      Verify browser connectivity to the Calyx Service.

      1. Open your web browser.
      2. Enter https://tmsservice.calyxsoftware.com in the address bar and press <Enter> or click GO.
      3. The browser should redirect to https://tmsservice.calyxsoftware.com/service/tmsfunctions.asmx

      The following message is displayed in the browser:

      The Service is running.

      This means that the browser successfully connected to the Calyx service. If the message is not displayed, contact your network administrator to resolve this issue.