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      6436 The transaction could not be registered with Calyx for some reason..The underlying connection was closed: The remote name could not be resolved

      SYMPTOM

      When you request credit from Services in Point, an error appears: "Credit Service Warning: The transaction could not be registered with Calyx for some reason..."

      6436

       

      CAUSE

      • There is not an active internet connection.
      • A firewall or proxy server is blocking Point from communicating with the Internet.

       

      RESOLUTION

      Verify browser connectivity to the Calyx Service.

      1. Open your Web Browser, usually Internet Explorer.
      2. In the address bar enter: https://tmsservice.calyxsoftware.com and press <Enter> or click GO.
      3. The browser should redirect to https://tmsservice.calyxsoftware.com/service/tmsfunctions.asmx
      4. The following message should appear in the Web Browser Window: 'The Service is running.' This means that the Browser successfully connected to the Calyx Service.
        • If you do not receive the message, 'The service is running', contact your network administrator to resolve this issue.