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      6443 Point was unable to connect to ....network connection no longer available...system.net/defaultproxy

      SYMPTOM

      When you request a credit report from the Services menu, an error occurs:

      "Point was unable to connect with <Credit Agency>. Here are some possible causes:"

      6443 Point a

       

      CAUSE

      • The Point installation on the affected computer is not up to date.
      • The system is behind on Windows updates.
      • There is a Third Party Application blocking the connection.

       

      RESOLUTION

      • Update Point to current (supported) version (1003 Updating Point)
      • Confirm all Windows updates are completed
      • Confirm your Microsoft .NET Framework 
      • Permit access to Point in your local firewall/anti-virus software
      • If using a Proxy, permit access to Point