SYMPTOM
When you submit a file to Fannie Mae, an error occurs: "Not a valid institution for this user. Index out of range..."
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CAUSE
The Institution ID entered into Point does not match the Institution ID for the Fannie Mae user account.
RESOLUTION
Remove the Institution ID from the Fannie Mae > Addendum screen
- From the menu bar, select Interfaces > Fannie Mae > Addendum.
- Scroll to the bottom of the page and then remove the Institution ID.
- Submit the file to Fannie Mae.
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If the error occurs for all files that you submit to Fannie Mae, then you should remove the Institution ID from the utilities menu.
- From the menu bar, select Utilities > Fannie Mae Connectivity.
- Remove the Institution ID.