6496 AU and LP errors during Freddie Mac Loan Product Advisor (LPA S2S) submission

Below is a chart listing common or possible errors and warnings that can occur when submitting through the the Freddie Mac Loan Product Advisor system-to-system interface within Point. Each items includes the code number, error or warning message, possible cause, and resolution suggestions.

Code	Message	Possible Cause	Resolution Suggestions
AU12	Description: Invalid Seller ID, TPO ID, or password. Verify and re-submit.	Seller Servicer ID, TPO ID, or password is missing or incorrect.	Verify or enter your valid credentials and resubmit.
AU19	Description: Processing error 19. Invalid identification or password submitted for this application. Verify and resubmit. If error recurs, please call 800-FREDDIE.	Invalid identification or password has been submitted for the loan file.	Verify the LPA Login information is correct on the Loan Product Advisor Login screen.
AU20	Description: Invalid Seller/MSP relationship. Verify and resubmit. If error recurs, please call 800-FREDDIE.	An incorrect Seller Servicer # and NOTP Number combination have been entered on the Loan Product Advisor Login screen.	Verify or enter your identification credentials and resubmit.
AU21	Description Invalid Seller/TPO relationship. Verify and resubmit. If error recurs, please call 800-FREDDIE.	An incorrect Seller Servicer # and TPO Number combination have been entered on the Loan Product Advisor Login screen.	Verify or enter your identification credentials and resubmit.
LP01	Description: System is unavailable. Please call 800-FREDDIE.	Possible communication issue between systems.	Call 800-FREDDIE and report that you are a system-to-system user and have received an Error LP01
LP04	Description: No Feedback Certificate exists for this transaction. Either no feedback was received or the loan has not been submitted to Loan Product Advisor. Please submit your loan to Loan Product Advisor to obtain feedback.	A Check Status request has been submitted prior to an initial request for Credit, Underwriting, or Credit & Underwriting.	Submit a request for the appropriate service for the file, wait the requisite time amount given, then send a Check Status request to receive your Feedback Certificate.
LP10	Description: Invalid Search criteria. Search criteria needs to include Seller # and/or TPO#/NOTP# AND LPA AUS Key or Loan Product Advisor ID. Please correct and resubmit.	Identification credentials are incorrect or missing.	Verify and enter the correct credentials on the Loan Product Advisor Login screen.
LP11	Description: No loans met the search criteria entered.	The LPA Key or Loan ID fields are incorrect empty when submitting a Check Status request. User may not have appropriate access rights to the loan file.	Verify or enter the correct ID#'s and resubmit. Contact the PointCentral admin to verify access rights.
LP12	Description: User does not have access to the requested service.	User may not have access rights for the specific service type(s) being requested.	Contact the PointCentral admin to verify user access rights to the loan. If the access rights appear to be correct and error persists, please call 800-FREDDIE.
LP14	Description: Unable to process file. Please provide Seller Servicer Number and resubmit. If error recurs, please call 800-FREDDIE.	File type is incorrect or invalid for transaction type being requested.	Check the file type. If it appears to be correct but the error persists, call 800-FREDDIE,
LP15	Description: Unable to process file. Please verify and correct Seller Servicer #, Third Party Originator Identifier, and Non Originating Third Party Identifier and resubmit. If error recurs, please call 800-FREDDIE.	Invalid identification combination entered on the Loan Product Advisor Login screen.	Verify user in not providing Seller Servicer #TPO#, and NOTP# in the same file.
LP17	Description: Please verify the Loan Product Advisor ID and try again. If error recurs, please call 800-FREDDIE.	Invalid user credentials have been entered on the Loan Product Advisor Loginscreen.	Verify the entered User ID. If it appears to be correct, call 800-FREDDIE.
LP18	Description: Unable to process file. Please verify Joint Asset and Liability information and resubmit.	Joint Asset and Liability relationship is not valid in the loan file.	Verify user is providing correct Joint Asset and Liability relationship.
LP19	Description: System cannot perfom the request. The selected loan has been archived.	The loan file the request has been submitted for is not a valid, open loan file.	Verify the file
LP24	Description: User is not permitted to submit a loan that they have "view only" access as a result of a final assignment or Modify release.	User may not have access rights to the loan file.	Contact the PointCentral admin to verify the access rights for the file. If a final assignment has not been made, call 800-FREDDIE.
LP25	Description: In order to perform loan transfer, please submit with a Loan Product Advisor ID and/or a LPA AUS Key.	User did not submit a Loan Transfer request file with a Loan Product Advisor ID (LID) or Loan Product Advisor AUS Key.	Verify the ID and Key are correct. If request file was sent with a valid Loan Product Advisor ID and/or Loan Product Advisor AUS Key, call 800-FREDDIE for assistance.
LP26	Description: MSP is not permitted to submit a loan if the Seller Number in the file is blank or does not correspond to the seller who has modify access to the loan.	Invalid or missing credentials for the file when submitted.	Verify the Seller Servicer # in the file and resubmit. If the Seller Servicer # corresponds to the seller with modify access to the loan, call 800-FREDDIE for assistance.
LP28	Description: Re-poll request submitted too soon.	A Check Status request was submitted before the requisite wait time was completed.	Wait the newly listed amount of time before attempting to resubmit the Check Status request.
LP41	Description: Automated Underwriting with Reference Number is not a valid request for an FHA TOTAL submission. In order to submit your loan with a Reference Number, you must order Merged Credit.	User has attempted to request an underwriting transaction using a reference number from when credit was pulled on the file.	In order to use a Reference Number and request an Underwriting transaction, the Credit & Underwriting option must be selected from the Transaction Request Type dropdown.
LP48	Description: Borrower Reference Numbers must match if obtaining a joint credit report.	File has been submitted using an incorrect or incomplete Reference Number for the borrowers.	Verify and correct the Reference Number for each borrower and resubmit.
LP53	Description: Unable to process file. Invalid file format. Attribute...	Invalid or missing information in the file.	The listed "Attribute" in the message will determine what information needs to be corrected or entered in the file.
LP100	Description: Unable to process file. Another User is working on this loan.	The file is currently being used by another person, or has recently been saved.	Verify the file is not in use. It is recommended to wait 30 minutes after another user saved the file before attempting to submit.