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      6561 PointCentral Locked Out User

      PDS Error Code -21: Login failed. The Point user has entered an incorrect user ID or password. Reset the Point user’s password in the PointCentral administration website.

       

       To unlock a user:

      1.  Log into your PointCentral Admin site: Use your administrator credentials to access the  PointCentral Admin site.

       2. Navigate to Users > Locked Out Users.

      3. Find the locked-out user and Click Delete Lockout.

       

      4. Have the user try to log back into Point.
      5. If the user requires a password reset, please follow the steps outlined in the KB__________.