SYMPTOMSWhen printing forms cutoff, prints half the page or legal forms print on letter. CAUSEThe printer is not correctly switching trays for letter and legal documents or the driver is not compatible with Point. This commonly occurs after an update. RESOLUTIONRecreate the form group
If you are printing from a form group, delete the form group and recreate it.
Change settings within the printer
Install a Post Script DriverGo to the printer manufacturer's website and download a post script driver for your printer. Remove the old printer and driver and install the new post script driver. You may need to contact your IT administrator to remove and install the printer driver for you.
Point forms are designed to print on a specific paper size. You can print any letter size form on legal size paper but it will leave a blank area at the bottom of the page. Point does not have the ability to stretch the letter size form to fit on legal size paper. However, your printer might have an option to "Scale to Fit" or "stretch" the form to fit on the paper size. This functionality is a part of the printer options and not a functionality of Point. |