SYMPTOM
When you print any marketing form, such as, the Loan Comparison form, Amortization Schedule, Cash-to-Close, Debt Consolidation Worksheet, Prequalification, or Rent vs. Own, an error appears: "Calyx Point has encountered a problem it could not recover from"
CAUSE
There is an image attached that is too large or invalid.
RESOLUTION
Remove the image from the marketing forms
- From the menu bar, select Utilities > Company Defaults > Marketing Letterhead.
- Enter c:.jpg into the marketing letterhead field.
- Click OK.
- When you print any of the marketing forms, an image or letterhead will not print.
Reduce the size of the image that is attached
- From the menu bar, select Utilities > Company Defaults > Marketing Letterhead.
- Note the path that has been entered into the marketing letterhead field.
- Minimize Point and open Windows Paint by select Start > All Programs > Accessories > Paint.
- From the menu bar, select File > Open.
- Browse to the image that you have attached to Point as the marketing letterhead.
- When the image is opened in Paint, select Image > Sketch/Skew, from the menu bar.
- Enter 50 in the Horizontal field and 50 in the Vertical field and then click OK. (This will reduce the size of the image by 50%)
- From the menu bar, select File > Save As. Save the image to your C drive or other drive where you can access it from.
- Open Point, from the menu bar select Utilities > Company Defaults > Marketing Letterhead.
- Click Browse and then locate the new image file that you saved.