SYMPTOM
From Point, you can open Outlook to e-mail Point files or forms, but nothing happens when you click Send.
CAUSES
- The default E-mail is incorrect
- A popup blocker or antivirus software is making the Send button hang
- Unregister/Register the msmapi32.ocx file
- You must create a new Outlook profile
RESOLUTION
Default E-mail is incorrect
- Open Internet Explorer.
- From the Menu bar, select Tools > Internet Options.
- Click the Programs tab.
- In the Internet Programs section, change the E-mail dropdown list to Outlook or Outlook Express.
Popup blocker or antivirus software is causing the Send button to not react
- Look at the bottom right of the screen on the Windows Taskbar, next to the time display.
- Right-click and select Disable or Exit for any icon that relates to a popup blocker or antivirus.
Unregister/Register Msmapi32.ocx.
- Close Point.
- From the desktop, select Start > Run.
- In the Open field, enter regsvr32 -u msmapi32.ocx. The file should unregister successfully.
- From the desktop, select Start > Run again.
- Remove the -u from the value in step 3 and enter regsvr32 msmapi32.ocx in the Open field. It should register successfully.
- Try to E-mail from Point again.
- Delete the Msmapi32.ocx file from C:\WINDOWS\system32.
- Reinstall Point.
- Try to e-mail a file from Point.
Create a new Outlook profile.
Contact your network administrator or ISP to help you with creating a new Outlook profile.