6644 The text of an e-mail is not sent when e-mailing files from Point

SYMPTOM

When you send an e-mail from Point, the text of the message is not included.

CAUSE

Outlook removes the text from an e-mail when the mail format is HTML.

RESOLUTION

Change the Outlook message format to Plain Text

1. Open Outlook on the sender’s system.
2. From the Menu bar, select Tools > Options.
3. Click the Mail Format tab.
4. In the Compose Message in this Format dropdown list, change the format from HTML to Plain Text.
5. Click OK.
6. Re-send the E-mail from Point again.