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      6645 Exporting Reports to Excel causes the Conversation Log to display ####

      SYMPTOM

      Exporting a report to Excel causes the conversation log to display pound signs (#####) instead of data.

       

      CAUSE

      Excel views the Conversation Log column format as text rather than general data.

       

      RESOLUTION

      Change the format of the column in Excel to General

      1. Open the Excel document that was exported from Point.
      2. Right click on the header of the Conversation Log column.
      3. Click Properties.
      4. From the Number tab, highlight General and click OK.