Existing Point files do not save any changes. You are able to create new files but you are not able to save any changes on existing files.
- The Point file is read-only due to a locked reservation.
- There is a Full Force Synchronization of all data folders being done.
- The user's computer is on a FAT32 File System.
Every time a user opens a file, it will appear in the Active Reservations list. When the user closes the file, the reservation in PointCentral is released. A user may experience an issue where they have closed the file but when they re-open it, it opens in read-only mode.
- Log into the PointCentral server. (Ex. https://mypdsserver.com/admin)
- Click Reservation.
- From the Reservations screen, look for Active Reservations and delete the locked file reservation.
Note: Be careful when deleting a reservation because if you delete the file reservation to a file that a user is currently in, their changes will not save.
If you do not see the read-only file in the reservations list. Then this is not the cause of the file not saving.
A Full Force Synchronization is currently running on the server
If a Full Force Synchronization is currently running on your Point Central server, users will be able to make changes, but those changes will not save. If you have unintentionally started a Full Force Synchronization, refer to this article in order to stop it.
FAT32 vs NTFS
PointCentral is not compatible with a user running a FAT32 File System on their computer. Although the user can install Point successfully and connect to the PointCentral server, if their computer has a FAT32 File System, they will not be able to save changes to any existing Point file.
The user's computer must be converted from a FAT32 to an NTFS File System. Then they can connect to the PointCentral database and update files.