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      6732 Fannie Mae prompts to save servicerouter.aspx

      SYMPTOM

      When you download results from Fannie Mae, a popup box appears prompting you to save a servicerouter.aspx file.


      CAUSE

      There are unresolved issues with your Fannie Mae account that are prohibiting you from using the Fannie Mae interface.


      RESOLUTION

      Incomplete or duplicate social security number

      1. Go to the Borrower Information Screen.
      2. Be sure that the Borrower and Co-borrower social security number is complete and not the same.
      3. Re-submit the file to Fannie Mae.

      Contact Fannie Mae for them to correct the issues with your account.