1905 MyCalyx User not found - System does not return any GUID

Issue:

When Launching the Point application one of the following error messages occurs:

Symptom:

Configuration files are missing, invalid or corrupt.

Resolution:

1. Login in MyCalyx.com.
2. Select the effected user.
3. Select the Resend E-mail button.
4. Open the Window Control Panel.
5. Select Programs.
6. Select Programs and Features.
7. Right-click on the point application.
8. Click Uninstall.
9. Open the most recently sent email from MyCalyx.com.
10. Click the install Point link.
11. Follow and complete the Point installation process.