System Articles
      Back to home
      1. Point and PointCentral Knowledge Base
      2. Training Articles
      3. System Articles

      6637 Data Folders randomly disappear and re-appear

      SYMPTOM

      Data Folders randomly disappear and re-appear or are unavailable.


      CAUSE

      The folder.ini file is locked by the server.


      RESOLUTION

      Restart the server

      When the server has restarted, open Point and check for the missing data folder.


      If the issue persists, disable opportunistic locking

      Disabling opportunistic locking requires changes to be made to the Windows registry. You should contact your network administrator to apply the changes.

      Click here for instructions from Microsoft. If the registry key is not present, add it into the registry.