Soft credit pulls allow lenders to review a borrower’s credit information without impacting their credit score. This is typically used for prequalification or early loan evaluation.
1. Go to Templates
• From the left menu, click Templates.
2. Open Service Settings
• Select the Service Settings tab.
3. Update Credit Agency Credentials
• Find your credit agency (Ex: CCR, CISCO, Factual Data Inc., CoreLogic).
• Double click.
- Replace the hard-pull credentials with the soft-pull credentials provided by the vendor.
- Click Save & Close.
4. Run the Soft Pull
• Open the loan file.
• Go to Services → Credit Reporting.
• Pull credit as usual (Zenly will now use soft-pull mode).
5. Switch Credentials Back
• Return to Templates → Service Settings.
• Edit the same vendor.
• Replace soft-pull credentials with the original hard-pull credentials.
• Click Save & Close.
Important: If you do not switch the credentials back, all future pulls may process as soft pulls.
Summary
Temporarily switch your credit vendor credentials to soft-pull mode, pull credit, then switch back to hard-pull credentials.