SYMPTOM
You receive the wrong credit report or liabilities from the credit agency when you request or re-issue a credit report.
CAUSE
The credit agency is not sending back the correct response.
RESOLUTION
Point displays the information that is sent from the credit agency. The credit agency downloads the embdcredit.pdf or embdcredit.html files into the applications Work directory. The embdcredit files contain the viewable credit report and all the liabilities that were returned from the credit agency. If the wrong report has been returned, the applications Work folder needs to be cleared to allow for the correct files to be retrieved.
Delete all files in the applications Work directory.