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6404 The data folder is owned by someone else, or it cannot be reached at this time

SYMPTOM

When modifying the properties of a data folder in Point Administrator, an error appears: "The data folder is owned by someone else, or it cannot be reached at this time.">

6404

 

CAUSE

The incorrect password was entered in Point Administrator.

 

RESOLUTIONS

  • Contact the person who created the data folder
  • eMail a password change request to Calyx Software at calyxdcs@calyxsoftware.com.

Contact the person who created the data folder

When you create a data folder, you must specify a password. Contact the person who created the folder and they will have the password to modify the properties of the data folder.

Fax a password change request to Calyx Software at 214-252-5642.

The following items are required on the fax:

  1. Company Letterhead.
  2. Site ID or serial number.
  3. Signature of authorized contact, usually the original purchaser of the software.
  4. New password you would like to use.
  5. Return e-mail address.

An e-mail is returned within twenty-four hours with an attachment and instructions on how to change the password.