1. Clean Uninstall Point. KB 1005-uninstalling-point
2. Remove/Rename the following DLL files from folder C:\Winpoint.
- acpdf.dll, pdfcreactivex.dll, pdfcreactivex650.dll
3. Repeat step 2 for the following folders:
- C:\Windows\System32
- C:\Windows \SysWOW64
4. Remove Calyx Document Converter
- From the Windows Search bar type Printer & Scanners and click on it when it appears.
- Select Calyx Document Converter and chose the Remove option.
5. Reinstall Point KB 1004-installing-or-reinstalling-point-via-mycalyx.
6. Open Point and try printing again. If Point still crashes – move on the step 7.
7. File Explorer in C:\Winpoint, right click PDFInstall.exe and Run as Admin.
8. File Explorer in C:\Winpoint, right click PDF650Install.exe and Run as Admin.
Note:
Point can conflict with certain multi-function printers. Can try printing to alternate printer or print to PDF file before printing.