6657 - Point Crash when Viewing Documents or Launching Vendors

Back to Main

 

1.    Clean Uninstall Point KB-1005-uninstalling-point.
2.    Update Microsoft Edge Webview2.

-    Open the Windows Control Panel
-    Select Programs and Features

6657_01

-    Right click Microsoft Edge WebView2 Runtime
-    Select Change and Repair

6657_02

6657_03
3.    Rename C:\Winpoint.
4.    Remove/Rename the following DLL files from folder C:\Windows\System32.

-    acpdf.dll, pdfcreactivex.dll, pdfcreactivex650.dll
-    Also remove above from folder C:\Windows\SysWOW64

5.    Remove Calyx Converter. KB 6004-reinstalling-the-calyx-document-converter
6.    Reinstall Point KB 1004-installing-or-reinstalling-point-via-mycalyx
7.    From File Explorer in C:\Winpoint folder, right click PDFInstall.exe and Run as Admin.

6657_04
8.    From File Explorer in C:\Winpoint, right click PDF650Install.exe and Run as Admin.

6657_05